Teresa Dunlap joined Cerba Research as Chief Customer Delivery Excellence Officer in November 2025, bringing over 29-years’ experience in clinical research. She plays a pivotal role in delivering customer excellence at Cerba Research. Teresa began in research at GlaxoSmithKline, but quickly transitioned into the CRO section, where she spent most of her career in project management and operational leadership. Her experience spans roles at AR Kamm, PPD, and ICON, progressing from CRA and Project Manager to senior leadership positions including Vice President and General Manager. Teresa’s expertise includes clinical operations, project management, transformation, and change management, with a strong focus on biotech and large pharma. She has led initiatives in financial management, customer relationships, risk-based monitoring, and corporate TMF deployment, consistently driving operational excellence and strategic growth across global organizations.