A broad range of accreditations and certifications ensure stringent quality management in all aspects at Cerba Research. Consistency and quality are key. We meticulously monitor laboratory results with daily instrument calibrations and an extensive internal quality control program.
All our laboratories (both in-house and partners’) participate in a large range of external proficiency testing schemes such as CAP, CLIA, NEQAS, CDC, NGSP, and various national and commercial programs. Our quality assurance (QA) department is responsible for issuing and reviewing standard operating procedures and working instructions, and for performing internal audits and hosting sponsor audits.
Client feedback, originating from surveys, audits, or complaints, is centralized through our QA department and is used for continuous process improvement. Each finding or complaint is submitted to an in-depth root cause investigation to define appropriate corrective and/or preventive actions (CAPAs).