End of Year Communication 2022 (End of November – End of Jan 2023)

Dear Investigator,

Cerba Research would like to provide you information related to our operational and courier services.

Cerba Research Closure Days

Our labs and partner labs are closed on the days noted below, please take your shipment transit time into consideration to ensure the sample(s) arrive the day before a Closure Day.

Cerba Research Europe: Closed, 25-December (Christmas Day). 01-January 2023 (New Year’s Day)

Cerba Research USA: Closed, 25-December (Christmas Day), 26-December (Observed Christmas Day) 01-January and 02-January 2023 (Observed New Year’s Day).

For 24-November 2022 (Thanksgiving) Cerba Research US will be open during reduced hours.

Cerba Research Montpellier: Closed, 25-December (Christmas Day) and 01-January (New Year’s Day).

Cerba Lab France: Closed, 25-December (Christmas Day) and 01-January (New Year’s Day).

BARC South Africa: Reduced opening hours, 18-December, 25-December (Christmas Day), 26-December and 01-January (New Year’s Day). Please note Barc South Africa will be open for reduced hours on the public holidays.

Cerba Research Australia: Closed, 25-December (Christmas Day) and 26-December (Boxing Day) incl., 01-January (New Year’s Day), 02-January (New Year Holiday), 26-January 2023 (Australia Day)

CerbACT Asia and PPC Taiwan: Closed, 01-January (Republic Day/New Year’s Day), 02-January (New Year Holiday), 20-January through to 29-January 2023 (Chinese New Year)

SRL Japan: Closed, 29-December 2022 to 03 January 2023 incl., 9-January 2023

BioAgilytix: Closed, 24 until 25-November inclusive (Thanksgiving), 26-December 2022 (Observed Christmas Day), 1-January (New Year’s Day).

BioGazelle: Closed, 25-December (Christmas Day), 1-January (New Year’s Day),

Frontage: Closed, 24 until 25-November (Thanksgiving Holiday) incl., 25-December (Christmas Day), 26-December (Observed Christmas Holiday), 01-January (New Year’s Day) and 02-January 2023(Observed New Year’s Day)

Fulgent: Closed, 24-November (Thanksgiving Day), 25-December (Christmas Day), 26- December (Observed Christmas Day), 01-January (New Year’s Day) and 02- January 2023 (Observed New Year’s Day)

Nordic Bioscience: Closed, 25-December (Christmas Day) and 26-December (Boxing Day) inclusive. 01 January 2023 (New Year’s Day)

 

Local Public Holidays recommendations/information:

  •  For Cerba Research USA, sample handling will have coverage on 24-November 2022 (Thanksgiving) for sample reception during reduced hours (from 11am – 3pm EST).
  • Please do not ship samples on the day(s) before local public holidays or on local public holidays. If agreed otherwise for your trial, please confirm arrangements in advance with your courier.
  • Please do not organize frozen shipments during the end of year holidays (from 19-December till and including 01-January 2023) unless otherwise agreed upon. Cerba Research will not organize frozen batch shipments during this period. Please store frozen samples at the site until week of 02-January 2023.
  • For Barc South Africa: Please notify the Barc South Africa team before sending any samples to ensure the shipment can be tracked as there can be delays in customs within Africa during the holiday period.
  • For Cerba Research Australia: Due to the prolonged weekends, please avoid shipping between 21- December and 03-January 2023. Turnaround time for shipments for sites in Australia and New Zealand is 24hr, for sites located in Asia and shipping to Cerba Research Australia take 48hr-72hr into consideration.
  • For Russia: Please try to avoid scheduling patients from 31-December 2022 until 08-January 2023 as this country has an extended holiday period. If you need to schedule patient visits during this period, please contact Cerba Research to clarify if any solutions can be determined.

 

Courier Service Schedule / Customs

As all couriers (standard as well as premium) may have restrictions, please contact them well in advance to check the following:

    • The possible shipping days and possible earlier last calling / pick-up times.
      • Couriers will typically not pick-up or deliver on public holidays.
      • Take your sample transit time into consideration; 24, 48 and 72 hours – to ensure samplesarrive the day before a Closure Day.
    • Customs closing times (only applicable if a pro forma invoice is required).

Cerba Research will be providing continuous service during the holiday period (except on the closure days), so please contact us via the study specific email address or via the general contact details if you need assistance:

 

Cerba Research Europe, Montpellier and France [email protected]
Cerba Research USA [email protected]
Cerba Research Australia [email protected]
BARC South Africa [email protected]; [email protected]
CerbACT Asia [email protected]
PPC Taiwan [email protected]
SRL Japan [email protected]; [email protected]

Thank you for your support and collaboration with Cerba Research. We wish you a safe and peaceful holiday season and new year.

Warm regards,

Cerba Research

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